pjili Frequently Asked Questions

pjili may request a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, or SSS/GSIS ID — to verify your identity before processing withdrawals above certain thresholds. KYC is required by PAGCOR's anti-money laundering compliance rules. Uploading a clear photo or scan of your ID and a selfie holding it is typically all that's needed.

No. pjili strictly enforces a one-account-per-player policy. Registering duplicate accounts is a violation of pjili's Terms & Conditions and will result in the suspension of all associated accounts and forfeiture of balances. If you've accidentally created a duplicate, contact pjili support at [email protected] immediately to resolve the issue.

On the pjili Login page, click "Forgot Password" and enter your registered Philippine mobile number. pjili will send an OTP to your number; enter the OTP and set a new password. If you no longer have access to your registered number, contact pjili's 24/7 support team at [email protected] with your account details for assisted account recovery.

To permanently close your pjili account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your mobile number and a brief reason. Any remaining real-money balance will be refunded to your registered payment method after identity verification. Note that accounts closed for responsible gaming reasons follow a separate self-exclusion process.

pjili's minimum deposit is ₱20 — one of the lowest in the Philippine online gaming market. This makes pjili accessible to players across Metro Manila, Cebu, Davao, and the rest of the country, regardless of budget. There is no maximum deposit limit imposed by pjili, though payment providers like GCash and PayMaya apply their own daily transaction caps.

Log in to pjili, navigate to the Wallet section, and select GCash as your deposit method. Enter the amount (minimum ₱20), confirm, and you'll be redirected to the GCash authorization screen. Approve the transaction in your GCash app and the funds will be credited to your pjili wallet within seconds. Make sure your GCash account is fully verified for higher transaction limits.

Yes. pjili accepts deposits via PayMaya (Maya), as well as bank transfers from BDO, BPI, Metrobank, and UnionBank. Bank transfer processing times are typically 15–60 minutes during banking hours. For instant credits, GCash and PayMaya are the fastest options. All payment methods are available from the pjili Wallet section after you log in.

pjili targets GCash withdrawal processing within one (1) hour under normal conditions. In practice, most GCash withdrawals are credited to your GCash wallet within 5–30 minutes. Withdrawals may take longer if identity verification is pending, if the amount triggers an AML review, or during periods of high platform activity. PayMaya withdrawals follow the same timeline.

pjili does not charge any fees on standard deposits or withdrawals. However, third-party payment providers like GCash, PayMaya, and Philippine banks may apply their own transaction charges. Check your GCash or banking app for applicable fees before initiating a transfer. pjili's wallet-to-wallet transfers within the platform are always free.

The minimum withdrawal amount on pjili is ₱100. This applies to all withdrawal methods including GCash, PayMaya, BDO, BPI, Metrobank, and UnionBank. There is no upper limit on withdrawals, though large amounts may require identity verification in compliance with PAGCOR's anti-money laundering regulations before processing is completed.

pjili offers a wide range of games including online bingo, JILI slots, live casino games (baccarat, roulette, blackjack, color game), sports betting (PBA, NBA, UFC, boxing), and Pearls of Bingo. The platform is optimized for mobile browsers so Filipino players in Manila, Cebu, Davao, and Makati can play comfortably from their smartphones without downloading an app.

Yes. All RNG-based games on pjili — including slots and digital bingo — use certified Random Number Generator systems that are independently audited for fairness. Live casino games are conducted by real dealers via live video stream, with physical game apparatus that cannot be manipulated. pjili's PAGCOR license requires compliance with certified fair-play standards.

Absolutely. pjili is fully optimized for mobile browsers on both Android and iOS. No app download is required — simply open pjili.vip in Chrome, Safari, or any mobile browser and the site adapts to your screen. The mobile experience covers all games, wallet functions, and account settings. For the best performance, pjili recommends a stable LTE or WiFi connection.

RTP varies by individual game title. JILI slots on pjili typically range from 95% to 97% RTP, which is competitive with international standards. The RTP for each specific slot title is displayed in the game's information or paytable section. Higher RTP means the game statistically returns more to players over a large number of spins — though results in any single session may vary significantly.

pjili offers a welcome bonus for new player registrations, credited after your first qualifying deposit. The bonus amount and type (deposit match, free spins, or bingo credits) are specified in the active promotion at the time of your first deposit. Bonus funds are subject to wagering requirements — typically 20–30x the bonus amount — before any winnings from bonus play can be withdrawn.

Wagering requirements (also called rollover requirements) specify how many times you must wager bonus funds before they convert to withdrawable cash. For example, a ₱100 bonus with a 20x wagering requirement means you must place a total of ₱2,000 in bets using bonus funds before withdrawing. Different game types contribute differently — slots typically count 100%, while live casino games may count 10–20%.

Yes. pjili rewards consistent players through a loyalty tier program. As you wager on bingo, slots, and live casino games, you accumulate points that unlock higher VIP tiers. Higher tiers come with perks including faster withdrawal processing, dedicated account managers, higher bonus offers, and exclusive pjili promotions. Details of the current loyalty program are available in your account's Promotions section.

Yes. All pjili bonuses have an expiry period, which is specified in each promotion's terms and displayed in your account's bonus section. Typically, welcome bonuses and free spin rewards expire within 7–30 days of being credited if the wagering requirement is not met. Expired bonus funds are automatically forfeited. Always check the promotion-specific terms before accepting any pjili bonus.

Yes. pjili operates under regulation by PAGCOR — the Philippine Amusement and Gaming Corporation — the government body that licenses and oversees online gaming platforms in the Philippines. PAGCOR licensing means pjili is subject to regular audits of financial practices, game fairness, and player protection standards. Players can verify PAGCOR-licensed operators through PAGCOR's official channels.

The minimum age to register and play on pjili is 21+. This is a strict PAGCOR-mandated requirement and Philippine law minimum. pjili verifies age at registration and may request government-issued ID at any time. Accounts found to belong to persons under 21 are immediately and permanently suspended, and any funds are forfeited in accordance with PAGCOR regulations.

You can self-exclude directly from your pjili account settings under the Responsible Gaming section. Choose an exclusion period of 30 days, 90 days, 6 months, 1 year, or permanent. Confirm via OTP and your account is locked immediately — no deposits or bets can be made during the exclusion period. You can also request self-exclusion by emailing [email protected] with the subject "Self-Exclusion Request."

Yes. pjili's Responsible Gaming tools include daily, weekly, and monthly deposit limits that you can set from your account settings at any time. Reductions take effect immediately. Increases require a mandatory 72-hour waiting period — this is intentional to prevent impulsive decisions during a gaming session. These tools are free and available to all pjili players regardless of their account tier.

If gambling is affecting your wellbeing, finances, or relationships, pjili encourages you to reach out for support. Call the NCMH Crisis Hotline at 1553 — available 24/7 across the Philippines, free of charge. You can also contact pjili support to activate a self-exclusion or deposit limit. Gamblers Anonymous Philippines holds regular meetings in Metro Manila, Cebu, and Davao for peer support. Visit our Responsible Gaming page for more resources.

pjili's customer support team is available 24 hours a day, 7 days a week. The primary contact channel is email: [email protected]. For fastest response, include your registered mobile number and a clear description of your issue in your message. Support is available in both English and Filipino. Response times are typically under one hour for urgent account and withdrawal issues.